Navigating AIMA in 2025

Flavia L. Lamattina

Since the dissolution of SEF and the restructuring of immigration services in Portugal, many immigrants have found themselves stuck in bureaucratic limbo. AIMA, the Agência para a Integração, Migrações e Asilo, was created to centralize and streamline immigration processes. The intention had been to improve efficiency, but the effect was seemingly endless delays only made worse by the agency’s dysfunctional communications. Unexpected closures of cases continue to affect thousands of applicants across the country.
As of June 2025, AIMA reported having processed over 440,000 pending immigration applications. This considerable backlog had built up over several years due to administrative delays, the pandemic, a war on European soil, and the complex transition between governmental bodies. Of the total applications processed so far, approximately 123,000 were approved, while around 170,000 were archived because applicants failed to respond or submit required documentation. An estimated 40,000 to 50,000 cases remain under review, and AIMA has announced its intention to resolve these by the end of the year. Although progress is being made, many applicants are still waiting or have seen their files closed without warning. In this context, knowing how to avoid those outcomes is critical.

One of the biggest challenges today is keeping your immigration process active. AIMA has implemented stricter controls on deadlines and documentation. Many cases have been closed not because they were denied, but simply because of missed responses or incomplete submissions. To avoid such closures, it is essential to regularly monitor the email address associated with your application and check your AIMA portal. Notifications often come with short deadlines, and a delayed response can result in automatic file closure. Applicants should respond as soon as possible to any communication—even a short acknowledgment can help. Keeping all documents current and ready in digital format is also key. This includes having a valid passport, proof of residence, a work contract or income evidence, and fiscal numbers such as NIF and NISS. Being well-prepared before the agency even asks for documentation can significantly reduce delays and complications. In cases of doubt or incomplete instructions, consulting a certified immigration advisor or legal expert is highly recommended, especially since small mistakes can have serious consequences.
If your file has already been archived, it is still possible to take action. First, you should verify the status of your case through the AIMA portal or by contacting the agency directly. If the case was closed due to lack of response, you may be able to request a reopening by providing a written explanation of the circumstances—such as illness, travel, or a missed email—and by submitting all missing documents. Depending on the type of permit and how long the case has been inactive, some processes may be reopened, while others will require a new application from the beginning. If you are unsure of your options, it is advisable to seek support from immigrant advocacy organizations such as JRS (Jesuit Refugee Service), CPR (Portuguese Refugee Council), or Solidariedade Imigrante. Many of these institutions offer free or low-cost assistance for appeals, application resubmissions, and legal clarification.

AIMA also relies heavily on digital platforms to manage appointments, renewals, and document submissions. These systems, while useful, are often a source of frustration for users. The main platform is the AIMA portal, which allows users to track the progress of their application, upload documents, and request appointments. Some biometric appointments are still managed through the older SIBA system, while other public services such as obtaining a NISS or registering a residence may be accessed via the ePortugal portal. Staying alert for available appointment slots and checking the systems regularly is part of the current reality for many applicants.

The golden trio for success: prepare in advance, respond promptly, and don’t hesitate to reach out to those who can assist you. Every small step brings you closer to building the life you came here to create. For official guidance and updates, visit the AIMA website at aima.gov.pt, and use www2.gov.pt for related administrative services such as CLAIM (Local Center of Support to Migrant Integration) and CNAIM (National Center of Support to Migrant integration), including translation services. You can also follow legal and policy updates through the Diário da República and find support through organizations such as the Portuguese Refugee Council at www.cpr.pt or JRS Portugal at www.jrsportugal.pt. These resources can provide valuable help as you navigate Portugal’s evolving immigration landscape in 2025. ■

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